Greggs and iFacility
Greggs the Bakers is a well-loved fixture on the nation’s high street, and is the largest retail bakery chain in the UK, with over 1600 stores and several regional bakeries.
When Greggs undertook an organisational change 4 years ago, they took the opportunity to review its approach to retail loss prevention across its entire property and business portfolio. This included addressing their outdated surveillance and alarm systems. Upon contacting iFacility and subsequent site visits, a unified system of CCTV, Intruder Alarm, Access Control, 24-hour Monitoring and Video Analytics was agreed upon.
We provide an integrated solution that not only makes the deterrence value much more effective and also provides the authorities – the Police and courts for example – with valuable post incident evidence whenever an incident occurs, but also a system that also ‘pays for itself’, in that it helps in identifying internal fraud, theft, along with assisting in other areas – such as health and safety compliance and asset protection within both their retail stores, Bakeries and head office.
In its simplest iFacility works closely with Greggs in providing IP CCTV installation services, Intruder alarm installation, Access Control Installation, Video Analytics, and staff protection panic alarm systems. Staff throughout the company now have the assurance that their business is being protected thanks to our Bristol based remote 24-hour monitoring.
With our advanced Video Analytics and our unique and proprietary myFacility service and software combines we allow Greggs management to also monitor and correlate till operation, assess queue abandonment rates and determine store hotspots/stock levels.
Above, Bruce Duncan, Greggs Retail Loss Prevention Manager describes how the partnership with iFacility has developed and discusses how the objectives have been successfully met.