How to take the stress out of incident and investigation management

It could be a break-in, a robbery or something as simple as a customer taking a tumble and injuring themselves. Whatever the accident or incident, there’s a lot to think about when something goes wrong in your store, office or warehouse. From the initial aftermath of the incident to dealing with investigating what’s happened, let’s take a look at how you can make this process easier for everyone involved.

Handling the aftermath of an incident

Acting quickly is vital when something goes wrong on your premises, but the reality is that the chaos and confusion that can follow incidents such as break-ins can leave even the best-prepared staff feeling overwhelmed. Calling the police to attend a break-in is only the first step in what can be a challenging road to getting your premises back up and running.

First, there’s the job of working out what’s been stolen, and granting access to the police to gather evidence. Once the crime scene is released, there’s the practical side of things to take care of: putting everything back in its rightful place if your premises has been ransacked, boarding up broken windows and calling in a glazier to repair them.

Then comes the task of gathering CCTV footage of the incident to support police enquiries and/or insurance claims. There’s paperwork to deal with, as incidents will need to be logged for your internal records. There are the longer-term consequences to be considered, too, and you may need to take further action to prevent such incidents from happening again – such as upgrading your security system, or finding a different way of configuring your store layout to help prevent customer accidents in the future.

Remote incident and investigation management

Swiftly dealing with sorting through CCTV footage to find evidence for police and insurance enquiries is only the most obvious aspect of incident and investigation management that you can outsource to security companies like ours. You might be surprised by how much else can be done remotely at times like these, and having a 24/7 remote team to help you manage the fall-out from an incident can reduce the stress significantly.

From calling the emergency services as soon as something happens – removing the delay involved when staff have to make their way to your premises out of hours – to dealing with repairs, there’s plenty our team can take off your hands while conducting an investigation and recovery in a timely and coordinated manner.

For instance, if you’ve had a window smashed, we can take care of calling a boarding company in to make your premises secure, and then organise and provide access to glazing contractors to come and make the repairs. We can also log crime reports and liaise with the police and insurance companies directly to provide them with a timeline of events and with evidence such as CCTV footage and alarm data.

We can even make suggestions for making such incidents less likely in the future, such as additional security measures you could implement.

Save time and hassle today

Need support from a highly trained team with the evidence at their fingertips? Let us shoulder the burden of investigation management so that you can focus on getting your business back on track. Call 01749 600 600 or email hello@ifacility.co.uk, and we’d be happy to talk you through how we can help provide peace of mind in the aftermath of an incident.