Nationwide IP CCTV, Alarm and Access Control: 01749 600 600

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Covid-19 – iFacility Statement

Our Customers are at the very heart of everything we do at iFacility.

We take the trust you place in us very seriously, and we understand that the work we do matters to the protection, and function, of your business.

Here are some of the steps we have taken in the last few weeks to ensure we deliver the best and consistent service over this period;

• We have altered the entry and exit points to buildings, ensuring that all staff now enter through a specially-built sanitisation room, where specialist handwashing equipment has been deployed, and handwashing recorded to ensure compliance.
• Regular cleaning of common meeting places, touchpoints or routes through our premises.
• Our monitoring team has been split into 4 sub-teams over two separate locations, with no cross-team personal interaction. This minimises the risk of spreading the virus at work.
• We have implemented a third remote backup control team, should teams one and two fail and be compromised.
• A fourth backup location can be implemented, although for security reasons the location cannot be revealed to either team.
• We have established a sanitation team that is on call 24hrs in the event of an emergency, with cleaning items being kept in multiple off-site locations.
• We have been in liaison with local authorities to obtain permission to pass roadblocks, should such a measure be implemented.
• Non-monitoring staff is now working remotely enabled by our off-site working technology, reducing the risk to our team.
• A number of multi-skilled staff have been readied to take the place of anyone who falls sick or cannot attend work.
• Extensive fuel, water and provisions storage, along with our usual back-up generator system and multiple redundant communication lines ensure that our facilities continue to operate.
• We have drawn up contingency plans to increase or alter our services to existing customers, should their requirements change.

These are just a number of steps we are implementing and we would like to reassure you that, as of this moment, we do not anticipate disruption or ceasing of any of our services.

With our established procedures for responding to emergencies and maintaining business continuity, you can rest assured we have the full ability to deliver our monitoring solutions to our customers. We have developed, and have convened a COVID-19 task force to review developments on a daily basis to adjust our approach as information comes to light.

Our platform infrastructure has redundancy built-in to continue to maintain our Service Level Agreements. In addition, our customer service will continue to be available for you 24 hours a day, 7 days per week. Our primary monitoring facility is a hardened building housed in a very rural location, away from major cities and conurbations, with secure access and extensive protection.

We understand that when situations change, our clients or their staff may be sent home leaving buildings and assets at risk; especially concerning these challenging times. If this is the case pleases contact us so that we can offer advice or services to suit your needs.

We want to take this opportunity to thank our customers and staff for their support.

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iFacility are Cyber Security Ready

iFacility takes cybersecurity seriously, a must for a leading security company.



The company is pleased to announce its successful accreditation to the Cyber Essentials security standards. Cyber Essentials is a UK Government-backed, industry-supported scheme to help organisations protect themselves against common online threats.

iFacility have been tested and verified to ensure our networks are secure against cyber-attacks and have up to date and operative cybersecurity measures in place.

Customers can be assured iFacility operate within a protected data environment.

To find out what iFacility can do for your business, wherever you may be located in the UK, contact iFacility to arrange a no-obligation site survey.




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Site protected with Alarm in Milton Keynes

Customers need security but also protection that offers business benefits and savings.

Using the very latest technology; iFacility completed an intruder burglar alarm installation for a customer based in Milton Keynes, Buckinghamshire. With 200 zones of detection, multiple tenant areas and full remote monitoring the result is a pleased client.

The solution was taken from our project team who from the ground up designed, installed and commissioned at this new rebuilt office. All works were carried out to NSI gold standards to ensure quality and Police / Insurance requirements are met.

This customer has immediately reported better remote security monitoring responses compared to their old system, and a system that is integrated with the CCTV and Access control as well as being easier to use and operate.


To find out what iFacility can do for your business, wherever you may be located in the UK, contact iFacility to arrange a no-obligation site survey.




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iFacility launches version 2.0 of myFacility

iFacility launches version 2.0 of our cloud-based security platform myFacility.

iFacility launches its new and improved version 2.0 of our cloud-based security platform myFacility. Providing GDPR compliant management of incidents, keyholder control, and support case insights all available from within one central and secure location. Customer feedback has already been positive, with its new and easier to use interface.


myFacilitymyFacility was an industry first allowing users direct access in a secure manner to their camera, alarm and access control security systems via its interactive portal. We built upon that proven track record of benefits and core technology to take things to the next level.

With built-in advanced artificial intelligence (AI) and machine learning algorithms, the latest version of our SaaS service automates and eliminates key tasks to provide faster support response, predictive data insights via its threat response system and tighter integration to our customer’s security solutions.

For more information please visit our myFacility page to find out what myFacility can do for your business.


To find out what iFacility can do for your security and how we can better protect you, wherever you may be located in the UK, contact iFacility to arrange a no-obligation site survey.



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Leeds based business has a CCTV and Alarm Security Upgrade


iFacility completed a CCTV, intruder and access control security installation for a new customer based in the Yorkshire area. The customer is so pleased with the project at their Leeds head office they have also announced intentions to roll this across the branch office network. This makes it a significant contract with a developing Leeds business.



The proposition included a full CCTV installation and 24-hour security monitoring of over 80 HD IP Cameras.

These cameras use the very latest in digital analytics for detection of unauthorised persons.

An advanced ANPR  (Automatic Number Plate Recognition) was deployed to control vehicle entry.

Furthermore, biometric door access control via fingerprint scanning and a comprehensive intruder alarm system controls access day and night.

This customer has immediately reported better remote security monitoring responses, sharper images and a system that is easier to use and operate.


To find out what iFacility can do for your business, wherever you may be located in the UK, contact iFacility to arrange a no-obligation site survey.






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iFacility win Bristol security contract

iFacility of Shepton Mallet near Bristol, are pleased to announce we have gained a significant new contract with a local corporate client based in Bristol city centre.  Due to the nature of the clients business, we are unable to release specific details about who they are, but we can tell you that the contract includes full installation and 24-hour monitoring of 55 HD IP Cameras,  an ANPR (Automatic Number Plate Recognition) controlled car park entry system, and biometric door access control via fingerprint scanning.

After initial meetings and comparisons against our peers, the client was won over after meeting our customer service staff and also making a visit to our purpose built, state of the art, fully digital,  Alarm response and monitoring centre, which was completed in 2016 and of which we also won a local award for new building of the year.

For your company security needs, wherever you may be located in the UK, contact iFacility today to arrange a no-obligation site survey.



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Hotel chain book themselves in for a long stay with iFacility

iFacility recently managed the design and installation of a comprehensive CCTV security system for a large Hotel. This project was commissioned to replace the ageing analogue cameras as part of a security improvement scheme. iFacility used its open platform video recording and management software which allows flexible and future-proof benefits, meaning surveillance footage can be very easily stored and accessed.

A large complement of full HD Megapixel CCTV cameras have been installed into strategic locations to protect the public and property.  The cameras have been installed to visually check and record damage to vehicles being left on site using the proactive iFacility iDENTify solution which using high-resolution high-speed cameras as well as sensors to record damage to vehicles entering and leaving the car parks by visiting patrons as well as providing good site and car park management.

Furthermore, a remote car park was connected via a secure communications link to the iFacility central monitoring station for protection of the vehicles, property and staff on site.

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iFacility Awarded AXIS ADP Status

iFacility have been awarded Axis ADP status (Axis Development Partner), this is in addition to us being existing Axis partners having provided installation and support for all types of Axis network cameras and Access Control systems for almost 10 years.

In 2014 iFacility formed their own internal software development team, who as well as being fully Microsoft and Apple authorised and accredited, have already created a handful of proprietary apps (including our own iSecure, myFacility and myManage ) and excellent security focussed windows software.

This means iFacility can offer you a 100% bespoke system and achieve a service level (particularly with alert times and responses in conjunction with our digital Security Operations Centre) and plug into your existing IOT’s and business systems, and much more, all of which are quite literally unobtainable by any standard security system provider.

What does AXIS ADP mean to our clients?

Having the ADP staus from Axis means we are able to write internal plugins, and add-ons for the already impeccable range of Axis range, including;

  • Video management software
  • Integration with other systems (e.g. building management, PSIM) > Device and network management
  • Physical access control
  • Video analytics
  • Live video streaming

If you have been told by your current security provider that your plans are unachievable, whether that being technical or financial constraints.   Please get in touch with iFacility today and let us tell you otherwise!.

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Rules and Regulations of Home CCTV installations

Everything you need to know about UK regulations of home CCTV systems

As security specialists for non-residential premises, iFacility do not install home or domestic Closed Circuit Television (CCTV) systems. However we are often asked about domestic security camera installation and rules, so we hope you find this article informative and helpful if you’re thinking about getting CCTV your home.  As of July 2017 this information is correct,  and it has been adapted from the advice given by the Information Commissioners Office which may be liable to change.   Please click the following link for the latest direct from the ICO:  https://ico.org.uk/for-the-public/cctv-on-your-property/

Can I install a security camera at my home?

The short answer is yes. You have the right to protect your property, and CCTV is just one of the possible security measures you can take. In fact, it’s becoming increasingly common to find security cameras on most residential properties these days.

Before getting a CCTV system for your home, there are a couple of quick considerations you should think about first.

  • Why do I need CCTV? And what do I want the security camera(s) to record?
  • Is there a different security measure that would protect my property better? (security lights, alarms, locks etc.)

Consider how your CCTV system might have an impact on the privacy of others

Legally, home CCTV use can be a bit of a grey area.  As long as you’re using the camera to monitor your property, within its boundaries, you are ok as a rule, unless you are streaming images that are publicly accessible as you are, in effect broadcasting images of visitors to your home, (extended family, window cleaners, postman, etc.) so similar rules apply as when cameras capture footage beyond your fences – such as the pavement, road and neighbouring properties.

The Data Protection Act 1998 applies to CCTV use that’s monitoring the movements of strangers outside your home, as you’re effectively collecting data on those individuals, so it becomes difficult to operate with the exception of domestic purpose.  In these circumstances, we recommend you register with the ICO as a data controller.  You can do that here (£35 per year): register with ICO as a data controller.

Also, many CCTV systems now come with audio recording facilities. Audio recording is particularly privacy intrusive, and in its recommended, in the vast majority of cases, it should be disabled.

Restrictions imposed by the Data Protection Act 1998 when installing home CCTV

Most home security cameras capture footage from beyond your property boundary; it’s often unavoidable. So it is important that you:

  • Put up clear signs stating that CCTV is in operation
  • Only use the footage for security
  • Just keep the footage secure and for as long as you need it
  • Don’t release the footage to third parties

However, where a camera has been installed to prevent crime, you can keep the footage for as long as needed to detect and prosecute the crime. The footage captured can also be passed on to the police and other authorities to achieve this.

Consideration of Human Rights Act 1998

Article 8 of The Human Rights Act 1998 states that an individual has the right to respect for their private and family life, and of their home. So if you were using your security cameras to specifically monitor the activities of your neighbours – that could well be a breach of their human rights and could open you up to prosecution.

One last word about using your CCTV system to capture evidence of crime

Police advise anyone using home CCTV to take great care and consideration that they fully comply and that they keep up to date with changes to the law. (download the official advice from the Information Commissioners office here) If unsure, please always err on the side of caution and move cameras, or use above link to register with the ICO.

If you are considering CCTV for your business or commercial premises, get in touch with iFacility on 01749 600 600

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2018 Safety Accreditation Alcumus SafeContractor awarded to iFacility

2018 Top Safety Accreditation for iFacility: Alcumus SafeContractor.

With continued efforts from the whole of our excellent nationwide staff and hard work of iFacility QSHE manager Rachel Smith,  iFacility has once again been awarded full SafeContractor accreditation from Alcumus.  This award represents us achieving excellence in health and safety in the workplace for an 8th year running.

Alcumus SafeContractor is a leading third-party accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors. It is used by thousands of organisations in the UK including SMEs and FTSE 100 companies.

From our head office in Shepton Mallet, and with offices nationwide and a team of countrywide security engineers, iFacility is principally involved in the CCTV, Access Control and Intruder Alarm sectors.  iFacilitys most recent clients have included major players such as Greggs, Roddas, Numatic, Scania, Hertz and Prozone.

The company’s 2018 application for SafeContractor accreditation was driven by the need for a uniform standard across the business. SafeContractor accreditation will enhance the company’s ability to win new contracts, and its commitment to safety will be viewed positively by its insurers when the company liability policy is up for renewal.

Gemma Archibald, Director of Alcumus SafeContractor said: “Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place.”

“More companies need to understand the importance of adopting good risk management in the way that iFacility has done.  This firm’s high standard has set an example which hopefully will be followed by other companies within the sector.”

“Under the SafeContractor scheme, businesses undergo a vetting process which examines health and safety procedures and their track record for safe practice.  Those companies meeting the high standard are included on a database, which is accessible to registered users only.”

Client organisations who sign up to the scheme can access the database, enabling them to vet potential contractors before they even set foot on site. These clients agree that, as users of the scheme, they will engage only those who have received accreditation.  More information on the SafeContractor program can be found at the following site: www.safecontractor.com


For more information on IP CCTV installation, Access Control and Alarm products and security services, contact us here or call 01749 600 600


For further media or corporate information contact:

10 Quarry Way Business Park,
Shepton Mallet,
BA4 4RN.

or via email hello@ifacility.co.uk

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