Help Desk Operative

To apply, please send your CV and a covering letter to [email protected]

A new and exciting opportunity has arisen to join one of the UK’s leading providers of intelligent security systems, this role plays a critical part in the delivery of our services and will lead to a rewarding career.

You will be a quick learner that is comfortable in a fast-paced, customer-facing role. Your experience will demonstrate your ability to problem solve and understand the client’s perspective. You will be a team player that is looking to add value and continuously improve.

Slotting into the Customer Service team, the Helpdesk Operative will support our customers by answering questions and administering remote support. You will also work closely with our team of highly skilled engineers.

  • Support a portfolio of customers
  • Log and update tickets within our Case Management System
  • Keep customers updated on the progress of orders, questions and faults
  • Update the Customer Management System to assist with future troubleshooting


  • Excellent Customer Service
  • Technical Troubleshooting
  • Prioritisation of workload
  • Team player

No direct experience with CCTV or intruder alarms is required. However, we are looking for someone who understands the remote support of IT systems and hardware or can demonstrate that they are very keen to learn!

What we can offer you:

As well as an exciting career within an innovative and growing organisation, we offer the following benefits:

  • A competitive salary plus paid overtime
  • 21 days annual leave plus bank holidays
  • Monday to Friday, no weekend work
  • Comprehensive training package
  • Yearly performance review
  • Career development support
  • Great working environment
  • Free parking
iFacility is an Equal Opportunities Employer and abides by the Equalities Act 2010

Not sure if this is the right role for you but still interesting in joining us? Email [email protected] with your name and phone number.