Key Duties and Responsibilities:
- IT and administrative duties specific to the crime reporting platform
- Review and keep the incident feed up to date on the crime reporting platform
- Retrieve and review the CCTV footage of the incident and the time documented by the Store Manager
- Upload to the crime reporting platform the CCTV and still images of the perpetrator
- Reporting incidents to the police force regarding repeat offenders
- Manage the communication between police forces and crimes reported. Submit relevant forms/statements to the police
- Answering the telephone for police force representatives and dealing with queries
- Keeping track of any prosecutions/successes
- Adhere to Company policies and procedures
Experience/Qualifications:
- IT Literate, competent in Microsoft packages
- Experience of using computer systems
- Experience working in retail, security, or administrative customer service roles
- Experience of working within a small team
- The business will support you to attain your SIA Card
- Use of telephone systems as a form of communication
Personal Qualities:
- Demonstrate a high level of attention to detail
- Demonstrate an ability to investigate information
- Demonstrate an interest in a security/customer service/ administration
- Honest, reliable, trustworthy, friendly and approachable
- Positive, professional and can-do attitude
- Motivated to learn new skills and knowledge
We offer a competitive salary based on your skills and experience. Interested – Drop us an email careers@ifacility.co.uk to find out more!